Nico Pension Services ltd

NICO Pension Services Ltd, in partnership with Sanlam Allianz

ABOUT THE ROLE

NICO Pension Services Ltd is a leading provider of pension administration and retirement solutions in Malawi. The company is committed to an inclusive workplace that values diversity, integrity, professionalism and excellence.

NICO Pension Services Ltd is inviting applications from suitably qualified candidates for the position of Client Services Assistant, based in its Blantyre and Lilongwe offices.

KEY REQUIREMENTS

Education:
• Bachelor’s Degree in Business Administration, Actuarial Science, Finance, Accounting, Economics or Social Science.

Experience:
• Minimum of 1–2 years’ experience in a client service role, pension administration, financial services or a related area.

JOB COMPETENCIES AND ATTRIBUTES:
• High levels of integrity and professionalism.
• Excellent analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused with strong relationship management skills.
• Proficiency in Microsoft Office applications.

KEY RESPONSIBILITIES
• Facilitate member onboarding and registration.
• Prepare and issue member certificates.
• Maintain accurate membership records and perform reconciliations.
• Respond to clients and members and provide information in line with regulations and service-level agreements.
• Resolve client and call-centre queries within agreed service-level timelines.
• Accurately allocate pension contributions to member accounts.
• Process member benefit claims, including verification of supporting documents and bank account details.
• Follow up on outstanding contribution remittances.
• Prepare client data for management, regulatory and member reporting.

HOW TO APPLY
Interested candidates should submit a cover letter, detailed CV and copies of relevant qualifications to:

People and Culture Business Partner
NICO Pension Services Ltd
P.O. Box 1796
Blantyre, Malawi
OR EMAIL:
📧 vacancies@nicopensions.mw