First Merchant Bank

An opportunity has arisen within FCB Plc for an energetic, analytical, and results oriented individuals to fill the positions of Retail Development Officer (Grade 4a) tenable at Kanengo Agency and Retail Development Executive (Grade 4b) tenable at Limbe Branch.

Key Responsibilities:
Drive outbound sales of the Bank’s products and services.

Maximize new-to-bank customer acquisitions with a focus on quality revenue-generating accounts and CASA balances.

Upsell and cross-sell products to existing and prospective customers.

Retain and grow the Bank’s customer base.

Build and maintain strong customer relationships to generate referrals.

Reactivate inactive and dormant accounts.

Ensure compliance with all sales-related policies and procedures

Always deliver exceptional customer service.

Ensure timely account opening and customer onboarding

Technical Skills & Competence:
Strong sales and negotiation skills.

Excellent communication and interpersonal skills.

Outgoing and results-driven personality.

Good judgment and decision-making ability.

Strong networking and relationship-building skills.

Problem-solving ability.

High levels of integrity, honesty, and professionalism.

Ability to work independently and as part of a team.

Qualifications and Requirements:
Commercial related bachelors degree from a recognized institution.

Minimum of two (2-3) years’ experience in sales and/or customer service.

Sound understanding of banking products and services.

Knowledge of competitor products and market trends.

Apply through: https://careers.fmbch.com/